Certificate in First-Line Management

Awarding body: HETAC (Higher Education and Training Awards Council)

Course Duration

1 Year, one afternoon per week (Friday, 1.30 - 6pm)

Course Objectives

To gain a basic knowledge of the practical, theoretical and legal aspects of supervisory management
To develop the essential skills for effective performance as a first-line manager/supervisor
To heighten awareness of the human factors in the work situation and the effect on organisational performance

Course Subjects

Leadership and Communication

Interview Skills
Presentation Skills

Leadership

Business Management

Role of the Manager
Business Planning

Quality Management and Customer Care

Legal and Regulatory Environment

Principles of Irish Law
Employment Law

Employee Relations

Health & Safety

Award and progression

The certificate in First Line Management is a special purpose award (30 credits) awarded by HETAC at level 6 on the National Framework of Qualifications.