Reception Skills

Receptionists and frontline staff play a key role in marketing a company and establishing goodwill.

As the first contact point, either on the telephone or face to face, that a customer or client has with an organisation, it is important that they project an efficient and professional image.

Course Duration

  • 1 Day
  • 9:30 - 5:00

Programme Objectives

Each participant will:

  • Develop an understanding of the importance of professional behaviour in business today
  • Practice essential communication skills
  • Know how customer service builds and retains business
  • Create a friendly and helpful impression on the telephone and project the right company image

Programme Content

  • The role of front-line staff
  • Creating a professional image
  • How to communicate effectively
  • Telephone techniques
  • Increasing the level of customer care within your area of influence