Communication Skills

Good communications is an essential process in any organisation and a vital ingredient for success. Bad communication is often responsible for poor working relationships, conflict and ultimately poor quality.

The programme looks at simple concepts that can be easily applied to both work and personal life with significant positive results.

Programme Objectives

By the end of the programme participants will:

Have enhanced their interpersonal communication skills
Have a significantly increased understanding of human behaviour
Recognise the pitfalls of poor communication and how to avoid them
Develop skills in relating to people and techniques for improving human relations
Have enhanced their ability to give and receive information

Training Methodology

The course is highly practical with the emphasis on individual and group participation. The instructional format will include:

Lectures
Practical exercises
Group discussion
Group work

Content

The communication process
How we communicate
Effective communication skills
Verbal and non-verbal communications
Body language
Barriers to communications
Breaking down the barriers
Listening skills – Active listening
Questioning skills
Giving feedback
Assertiveness through positive communications

Programme Duration

This is a 1 day workshop.