Debt Collecting

Healthy cash flow is the lifeblood of every organisation. This course is designed to equip participants with the techniques and skills to effectively manage and control debt collection.

Course Objectives

At the end of the course, the participants will be able to:

  • Manage debt collection more efficiently and effectively
  • Be professional at all stages throughout a call
  • Improve their general telephone techniques
  • Be able to handle difficult customer situations
  • Review the organisation's credit policy
  • Know how to identify problem accounts
  • Be familiar with debt collection follow-up procedures

Course Content

  • Planning the call
  • Making the call
  • Communicating effectively
  • Handling difficult customers and disputed accounts
  • Building on replies to suggest solutions
  • Reaching agreement
  • Committing the debtor
  • Handling excuses
  • Follow-up action
  • Maintaining records